The Inflation Reduction Act of 2022 instructed the IRS to study the cost of developing and taxpayer opinions of a free direct tax return filing system. Instead of merely studying the feasibility of such a program, the IRS developed its own tax filing software, Direct File.
The Direct File program exceeds IRS statutory authority, fails to address Congress’s initial concerns regarding cost and taxpayer needs, and distracts from critical technology projects.
Direct File violates congressional intent.
The IRA specifically requested a report on an IRS-run free tax filing option and allotted $15 million for this report to be available until September 30, 2023.
Then-Commissioner Daniel Werfel denied developing Direct File while the report was still ongoing, yet reports from The Washington Post later confirmed that a prototype had been developed before the study was released.
After churning through the funds set aside for the Direct File study, the IRS raided nearly every other major budget category—including core enforcement and service accounts—to keep the project afloat, as reported by the Treasury Inspector General for Tax Administration (TIGTA).
Direct File is not cost effective.
The IRS estimated that the Direct File program would cost taxpayers between $64 and $249 million annually based on their estimates, yet the Government Accountability Office (GAO) subsequently found that these estimates had no supportive documentation.
Cost estimates provided by the IRS did not include startup and development costs, the labor cost of 400 taxpayer service employees, the cost of integrating with state governments, or the cost of scaling up to handle a variety of tax situations.
In March 2025, TIGTA reported that the IRS claims to have spent $24.6 million on Direct File thus far, yet this omits $7.3 million in costs for detailees from other agencies, $1.5 million in costs related to user account creation, and an unknown cost of employees from other functions who supported Direct File.
While the IRS claimed Direct File would cost about $26.60 per user, TIGTA finds that it has cost $78.87 per user thus far.
Direct File does not meet taxpayer needs.
The mandated study found that over one-third of taxpayers interviewed claimed they would not use Direct File as they already filed for free using Free File services. GAO reported separately that one-third of taxpayers are not aware that they are eligible to use Free File, in part because the IRS has failed to promote the product as is required.
The Direct File pilot program in 2024 only served taxpayers with an extremely limited set of tax situations in terms of income, credits, and deductions.
Although taxpayers in twelve states were eligible to use the program, only four of those states had state income taxes, three of which opted to integrate with Direct File. Taxpayer surveys only focused on two of these states and did not capture opinions of taxpayers who were unable to file a state tax return with the system due to their federal return not being accepted yet.
Building out and deploying the software to handle more complicated tax situations common to tens of millions of taxpayers would have been much more costly.
Direct File distracts from other critical projects.
The taxpayer dollars and staff hours that the IRS devoted to Direct File came at a significant opportunity cost diverting scare resources from urgent priorities including:
Replacing the 1960s-era Individual Master File (IMF). This is especially concerning given that work to replace the IMF began as early as 2009, with expected completion in 2018, but, as of 2025, there is still no end date in sight.
Enhancing cybersecurity of taxpayer data.
Training its staff to increase taxpayer services by reducing the area of tax questions that are out of scope for customer service.
Direct File is duplicative of Free File.
Direct File duplicates services already offered through the Free File Alliance, a partnership between the IRS and commercial tax software providers that offers free filing to eligible taxpayers.
About 70% of American taxpayers are eligible to use Free File, which has 98% user satisfaction and has saved taxpayers $2.1 billion in out-of-pocket costs over two decades. Unlike Direct File, this actually reduces IRS administrative burdens.
The Bottom Line: Ending Direct File is justified.